UPI error VP: Withdrawal stopped: account holder deceased
Raised by: Bank / PSP. Source: NPCI, UPI Error and Response Codes v2.9, section 3.1, codes populated by banks and PSPs.
What it means
The payer's bank has stopped withdrawals because it has recorded the account holder's death.
No. This decline happens before your account is debited.
Nothing to refund in the normal case. If a debit does show on your statement, the bank must reverse it by T+1 for a transfer to a person, or T+5 for a payment to a merchant.
Payer's bank, checking the mandate.
Business: the systems worked and declined the payment.
What you should do
Family members should contact the bank's branch about the account and its nominee or claim process.
If you are a merchant, bank or PSP
Stop debits on this mandate and follow your process for a deceased customer.
UPI error VP kya hai?
VP ka matlab hai khatadhari ki mrityu ke kaaran bank ne nikasi rok di hai.
Related codes
If it still isn't sorted
- Raise a complaint inside your UPI app. Every UPI app has a help or dispute option on the transaction, and it goes into NPCI's online dispute system. Keep the UPI transaction ID or RRN handy.
- If the app doesn't resolve it, contact your bank's grievance desk with the same reference.
- If your bank hasn't replied within 30 days, or you're not happy with the reply, complain to the RBI Ombudsman at cms.rbi.org.in. It's free.
Technical or business decline?
NPCI splits declines into two kinds. A technical decline means a system didn't respond or failed: a bank offline, a timeout, a switch error. A business decline means the systems worked and said no, for a reason about the account or the payment: wrong PIN, not enough money, a limit, a risk check. Retrying helps with some technical declines and almost never with business ones.