Every call,
understood.
ZyroAI Speech Analytics transcribes and analyses every customer conversation — human or AI — for compliance, sentiment and quality. Not a sample. All of them, in the languages your customers actually speak.
Compliance and quality, at full coverage.
Compliance monitoring
Checks every call for mandatory disclosures, prohibited language and script adherence — so audit findings surface in hours, not quarters.
Sentiment & intent
Tracks how customers actually feel through a call — escalation risk, complaint signals and buying intent, flagged with timestamps.
Agent coaching
Scores every agent conversation against your quality framework and turns the gaps into concrete coaching notes for team leads.
Human + AI calls
Analyses calls from your contact centre and from ZyroAI Voice AI agents in one place — one quality bar across every conversation.
Common questions.
What does ZyroAI Speech Analytics do?
Does it work with Indian languages?
Can it run with our existing contact centre?
Hear what your calls are telling you.
See Speech Analytics on your own call recordings — book a walkthrough.