UPI error MR: Payer bank merged, details outdated
Raised by: Payer's bank. Source: NPCI, UPI Error and Response Codes v2.9, section 3.1, codes populated by banks and PSPs.
What it means
Your account details are no longer correct because your bank was amalgamated or merged into another bank. The old details linked in the UPI app don't map any more.
No. This decline happens before your account is debited.
Nothing to refund in the normal case. If a debit does show on your statement, the bank must reverse it by T+1 for a transfer to a person, or T+5 for a payment to a merchant.
Payer's bank, after a merger.
Business: the systems worked and declined the payment.
What you should do
In your UPI app, remove the old bank account and add it again under the new (merged) bank's name.
If you are a merchant, bank or PSP
Prompt the user to re-link their account. Don't retry with the old details.
UPI error MR kya hai?
MR ka matlab hai aapka bank merge ho gaya; UPI app mein account dobara link karein.
Related codes
If it still isn't sorted
- Raise a complaint inside your UPI app. Every UPI app has a help or dispute option on the transaction, and it goes into NPCI's online dispute system. Keep the UPI transaction ID or RRN handy.
- If the app doesn't resolve it, contact your bank's grievance desk with the same reference.
- If your bank hasn't replied within 30 days, or you're not happy with the reply, complain to the RBI Ombudsman at cms.rbi.org.in. It's free.
Technical or business decline?
NPCI splits declines into two kinds. A technical decline means a system didn't respond or failed: a bank offline, a timeout, a switch error. A business decline means the systems worked and said no, for a reason about the account or the payment: wrong PIN, not enough money, a limit, a risk check. Retrying helps with some technical declines and almost never with business ones.