UPI error codes / HS
UPI response code

UPI error HS: Payer bank HSM down

Official NPCI descriptionBANKS HSM IS DOWN(REMITTER) TECHNICAL

Raised by: Payer's bank. Source: NPCI, UPI Error and Response Codes v2.9, section 3.1, codes populated by banks and PSPs.

What it means

The payer's bank's HSM was down. The HSM (hardware security module) is the device that checks your encrypted UPI PIN, so the bank couldn't verify it and declined.

Was money deducted?

No. This decline happens before your account is debited.

When does the money come back?

Nothing to refund in the normal case. If a debit does show on your statement, the bank must reverse it by T+1 for a transfer to a person, or T+5 for a payment to a merchant.

Which side caused it?

Payer's bank: a system on its side failed.

Type of decline

Technical: a system didn't respond or failed.

If money left your account. Under RBI's turnaround-time rules (circular DPSS.CO.PD No.629/02.01.014/2019-20, 20 September 2019), if your account is debited but the payment fails, the money must come back by the next working day (T+1) for a transfer to a person, or within T+5 days for a payment to a merchant. After that the bank owes you ₹100 for every day of delay.

What you should do

Wait a while and try again. It is not your PIN; the bank's system couldn't check it.

If you are a merchant, bank or PSP

Technical decline on the issuer side. A limited retry after some time is reasonable; a spike should go to the bank's operations team.

UPI error HS kya hai?

HS ka matlab hai aapke bank ka PIN check karne wala system band tha; thodi der baad try karein.

Related codes

HS1NPCI HSM offlineHS2NPCI HSM timeoutHS3NPCI HSM communication errorXYRemitter CBS offlineIRPayer bank internal error

If it still isn't sorted

  1. Raise a complaint inside your UPI app. Every UPI app has a help or dispute option on the transaction, and it goes into NPCI's online dispute system. Keep the UPI transaction ID or RRN handy.
  2. If the app doesn't resolve it, contact your bank's grievance desk with the same reference.
  3. If your bank hasn't replied within 30 days, or you're not happy with the reply, complain to the RBI Ombudsman at cms.rbi.org.in. It's free.

Technical or business decline?

NPCI splits declines into two kinds. A technical decline means a system didn't respond or failed: a bank offline, a timeout, a switch error. A business decline means the systems worked and said no, for a reason about the account or the payment: wrong PIN, not enough money, a limit, a risk check. Retrying helps with some technical declines and almost never with business ones.

See all 216 UPI error codes →