Is money deducted with IMPS error 24?

Possibly. In IMPS your bank debits you and then sends the transfer on, so a failure on the receiver's side can leave a debit that has to be reversed. If you were debited, the reversal is automatic and due by the next working day (T+1). After that the bank owes you ₹100 a day.

IMPS error codes / 24

IMPS response code

IMPS error 24: Insufficient balance in pool account

Bank descriptionInsufficent Balance In Pool A/C FAILED

Source: Axis Bank, IMPS Response Codes for H2H/API. These are IMPS response codes as one bank publishes them; other banks use the same codes but may word them differently.

What it means

A bank's pool account didn't have enough balance to process the transfer. This is a bank settlement account, not the customer's.

Was money deducted?

Possibly. In IMPS your bank debits you and then sends the transfer on, so a failure on the receiver's side can leave a debit that has to be reversed.

When does the money come back?

If you were debited, the reversal is automatic and due by the next working day (T+1). After that the bank owes you ₹100 a day.

Which side caused it?

Bank (the source doesn't say which side's pool).

Bank guidance on retrying

Reinitiate with same CRN

If money left your account. Under RBI's turnaround-time rules (circular DPSS.CO.PD No.629/02.01.014/2019-20, 20 September 2019), if your account is debited but the receiver isn't credited on an IMPS transfer, the receiver's bank has until the next working day (T+1) to credit it or send the money back. After that the bank owes you ₹100 for every day of delay.

What you should do

If you were debited, it will be reversed. Try again later.

If you run payouts or a bank integration

Retry later with the same CRN. Code 51 is the beneficiary-bank version.

IMPS error 24 kya hai?

IMPS 24 ka matlab hai bank ke pool account mein balance kam tha.

IMPS in brief

IMPS moves money between banks instantly, at any hour, on any day. Transfers go either by account number and IFSC, or by mobile number and MMID. The network limit is ₹5 lakh per transaction, though your bank can set a lower one, which is why codes like 04 and 22 exist.

Checking what happened

Open the transaction in your bank app or net banking and note its RRN, the 12-digit reference number also sent by SMS. The receiver's bank can trace the transfer with it, and you'll need it for any complaint. If the status says pending or deemed approved, wait for the final status before sending the money again.

If it still isn't sorted

Raise a complaint inside your banking app. Quote the RRN from your statement or SMS.
If the app doesn't resolve it, contact your bank's grievance desk with the same reference.
If your bank hasn't replied within 30 days, or you're not happy with the reply, complain to the RBI Ombudsman at cms.rbi.org.in. It's free.

See all 87 IMPS codes →